Propel System Status

All Systems Operational

Propel Core Functionality ? Operational
90 days ago
100.0 % uptime
Today
Propel Import Operational
90 days ago
100.0 % uptime
Today
Propel Export ? Operational
90 days ago
100.0 % uptime
Today
PDF Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Propel SSO Server ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
FDA Medwatch Integration Operational
90 days ago
100.0 % uptime
Today
AWS S3 Integration Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Heroku Server Maintenance Apr 28, 2025 18:00-19:00 PDT

To coincide with our Spring ’25 Update (25R1), Propel Software is performing maintenance on our Heroku server beginning at 6:00pm PT on Monday, April 28th. This is a release to improve Propel Import, Export, and Document Services and will have a brief downtime. For more information or questions please contact the Support Team at support@propelsoftware.com.
Posted on Apr 24, 2025 - 11:04 PDT
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled - The FDA's announced system migration to NextGen is scheduled for April 12 (12:00 AM ET) – April 14, 2025 (9:00 AM ET). No submissions are supported during this period. The FDA has confirmed that AS2 will be supported post-ESG NextGen go-live. Current file naming conventions and digital certificates will remain unchanged for AS2 submissions.

Propel currently uses AS2 for MedWatch submissions.

The FDA will continue to support AS2 submissions, but the AS2 endpoint must be updated to the ESG NextGen endpoints:
- Production submissions: https://uploadapi-esgng.fda.gov:4080/as2/receive
- Test submissions: https://upload-apiesgng.fda.gov:4080/as2/receive/test

Propel has successfully performed AS2 UAT test submissions per FDA guidance NextGen AS2 UAT Guide: https://esgng-uat.preprod.fda.gov/assets/documents/AS2%20Setup%20Instructions.pdf
Summary Test Results available upon request.

We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.

Mar 31, 16:25 PDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025