Propel System Status
All Systems Operational
Propel Core Functionality ? Operational
90 days ago
100.0 % uptime
Today
Propel Import Operational
90 days ago
100.0 % uptime
Today
Propel Export ? Operational
90 days ago
100.0 % uptime
Today
PDF Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Propel SSO Server ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
FDA Medwatch Integration Operational
90 days ago
100.0 % uptime
Today
AWS S3 Integration Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - The issue has been resolved. ESG is working on sending backed up Acknowledgements. All Acknowledgements will be sent to users by 4:00pm EST.

Please submit tickets to esghelpdesk@fda.hhs.gov if you have not received Acknowledgements for your submissions by 4:00pm EST.

Nov 12, 10:48 PST
Monitoring - Please be advised that FDA ESG is currently experiencing issues sending Acknowledgements and creating helpdesk tickets due to network issue. This issue began at 5:19am EST on 11/12/24. ESG is able to receive and process submissions - please do not resend submissions. Acknowledgements will be sent once the network issue is resolved.

Please do not submit any Acknowledgement related helpdesk tickets until advised further.

For more information we encourage your Quality department to sign up for FDA system alerts: https://www.fda.gov/industry/policiesguidance/outage-notification-and-disruption-policy

Nov 12, 09:50 PST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.