FDA Medwatch Network Issue

Incident Report for Propel

Resolved

The issue has been resolved. ESG is working on sending backed up Acknowledgements. All Acknowledgements will be sent to users by 4:00pm EST.

Please submit tickets to esghelpdesk@fda.hhs.gov if you have not received Acknowledgements for your submissions by 4:00pm EST.

Posted Nov 12, 2024 - 10:48 PST

Monitoring

Please be advised that FDA ESG is currently experiencing issues sending Acknowledgements and creating helpdesk tickets due to network issue. This issue began at 5:19am EST on 11/12/24. ESG is able to receive and process submissions - please do not resend submissions. Acknowledgements will be sent once the network issue is resolved.

Please do not submit any Acknowledgement related helpdesk tickets until advised further.

For more information we encourage your Quality department to sign up for FDA system alerts: https://www.fda.gov/industry/policiesguidance/outage-notification-and-disruption-policy

Posted Nov 12, 2024 - 09:50 PST

This incident affected: Integrations (FDA Medwatch Integration).