The PDF Generation services have been restored. Engineers are actively collaborating with the service provider to restore templates. Customers may re-upload templates manually if feasible.
Posted Jan 22, 2025 - 07:50 PST
Update
Engineers are continually working with the service provider for a fix. Next update will be tomorrow morning (PT).
Posted Jan 21, 2025 - 18:44 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 21, 2025 - 13:27 PST
Investigating
We are currently investigating an issue regarding Propel PDF Generation & templates. Engineers are currently working with the service provider to resolve the issue as quickly as possible. As we have improved timelines and information we will update our status page.